FAQ

How do I contact Customer Service?

You can call +44 (0) 1355 231122 for Customer Service between the hours of 8:45 am. and 5 pm. GMT.  There is a Customer Service Representative available to assist you at all times.

How can I request a quote?

Begin by contacting Customer Service at +44 (0) 1355 231122 or you can navigate to the Request a Quote page on our website.

How do I get a MSDS/TDS for my products? 

Please contact Customer Service at +44 (0) 1355 231122 and an up to date MSDS/TDS will be sourced.

How do I contact the Quality Department?

Technical advice and assistance from our fully staffed and trained Quality Department is available during normal business hours (8:45 am. to 5 pm. GMT). We ask that customers contact our Customer Service department at +44 (0) 1355 231122 to discuss your questions and determine the best way to service your needs.

Who do I contact for shipping related information?

Begin by contacting Customer Service at +44 (0) 1355 231122. We have experts in shipping chemicals on staff that will be available to answer any questions that you may have. They can recommend the most cost-effective method of shipping your product to your facility. If exporting and international shipping is a concern of yours, our experts have extensive experience that will benefit you.

Who do I contact for Certification or other documentation requests?

Begin by contacting Customer Service at +44 (0) 1355 231122. All documentation requests made at purchase order placement will be delivered along with your product. KitPackers provides many different varieties of documents including Certificates of Conformance, Certificates of Analysis, Certificates of Origin, NAFTA Certificates, Test Reports, REACH Certificates, and RoHS Certificates to name a few.

How do I obtain technical assistance for packaging recommendations?

Begin by contacting our Technical Service Department at +44 (0) 1355 231122 or you can use our ‘Contact Us’ web page. We take pride in our expedited response rate to e-mailed requests for packaging recommendations.

Does KitPackers supply all materials?

It is up to you – the customer. Most customers prefer our full-service product where KitPackers sources all materials and delivers to you the final packaged product hassle free. Some prefer to supply materials and use our industry renowned expertise to repackage your product.

What are my choices to pay for my order?

KitPackers' open account terms are net 30 days or, if you prefer, we accept Visa or MasterCard. To establish an account with KitPackers, contact Customer Service at +44 (0) 1355 231122 and they’ll provide you with a credit application.

I already do business with Ellsworth Adhesives – Specialty Chemical Distribution, what is your relationship to them?

Ellsworth Adhesives Corporation owns both Specialty Chemical Distribution (SCD) and KitPackers. This sister company relationship provides KitPackers access to a virtually limitless list of chemicals with the industries best lead times at very competitive prices. Your relationship with SCD provides you with the KitPackers packaging capabilities and the convenience of working through SCD exclusively (if that’s what you prefer).

What is the difference between Pre-Paid, Collect and Third Party Freight Billing?

Pre-paid shipments are those which KitPackers will pay the freight carrier directly and then add that cost to your invoice.  Collect shipments are billed to the consignee (the person or location to which the shipment will be delivered).  Third party billing is a situation where neither KitPackers nor the consignee will pay the freight charge for a shipment.  In this example, customers may require a drop-shipment to another warehouse or customer that isn’t the address of freight carrier account being used to bill the freight.

Why am I paying a hazardous freight carrier fee when I have never been charged that before?

Different modes of transport have different rules for hazardous transportation.  When shipping items using a ground service, KitPackers can take advantage of shipping exemptions to eliminate a hazardous fee.  That same order could be expedited to ship air service; unfortunately, the exemptions on the ground are not available for the air and there would be a hazardous transportation fee.

I bought some of your products and didn’t use all of it. How do I dispose of it?

Please call your sales representative or call KitPackers Customer Service at +44 (0) 1355 231122. Just ask about how to properly dispose of your material (please provide your order number or as much information from the product label as you can).  We have certified technicians available to help guide you on this subject.